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support@fashionfoot.shop
Address
2nd Floor, Office No.205, 28/2, Khajrana Koti, Khajrana Road, 56 Bhoj Ke Samne, Indore, Indore, Madhya Pradesh, 452001
Frequently asked questions
What is your return window for footwear？
You can raise a return request within 14 days from the date of delivery. Shoes must be unused, soles free of scratches or dirt, with original box, tags and packaging intact. Worn shoes will not be accepted for return.
How many days will it take to get my refund approved?
After we receive and inspect the returned item, we initiate the refund within 7 working days. Refund credit to your UPI, card or wallet depends on your bank or payment gateway processing time.
Can I exchange my shoes for a different size instead of refund?
Yes, size exchange is available within the 14-day return period subject to stock availability and the product meeting our return eligibility conditions.
Do you provide reverse pickup for returns?
Reverse pickup is available for serviceable PIN codes across India. If your location is not covered for pickup, you will need to send the product back to our warehouse at your own cost.
How long does delivery take after placing an order?
We process orders in 1–2 working days. Metro cities take 3–5 working days after dispatch; tier 2/3 locations take 5–8 working days. Delivery timelines are estimates and not guaranteed.
What should I do if I receive a damaged or wrong shoe order?
Contact us within 48 hours of delivery with clear photos of the package and product. We will arrange exchange or return at our cost for defective or incorrectly shipped items.