This Return & Refund Policy applies to all footwear orders purchased on www.fashionfoot.shop, operated by FASHIONFOOT ECOMMERCE.
Eligibility for Return
You may request return within 14 days from the date of delivery of your footwear order. Return is accepted only if:
- The shoes are unused, unworn, no scuffs, dirt, marks on the sole
- Original shoe box, tags, packaging are intact and undamaged
- Product is not damaged by you after delivery
❌ Returns will be rejected if:
- Shoes have been worn outdoors, sole is dirty / scratched
- Original packaging, tags are missing or torn
- Damage caused by improper use, accidents after delivery
- Clearance / sale marked items (we will mention on product page if non-returnable)
Return Request Process
- Raise return request by email support@fashionfoot.shop or call +918871152184. Please share your order number and photos of the item.
- Once approved, we will arrange reverse pickup from your address (where reverse pickup service is available).
- Pack the product securely in original packaging for pickup.
- If reverse pickup is not available at your pin code, you will need to ship the item back to our return warehouse at your cost.
Inspection
After we receive and inspect the returned item, we will confirm approval or rejection. If rejected, the product will be shipped back to you.
Refund Details
- Approved refund will be initiated within 7 working days after successful inspection.
- Refund will be processed to the original payment method (UPI / Card / Wallet). Refund timeline depends on your bank / payment provider.
- Shipping charges at the time of original order are non-refundable, unless the return is due to our error: wrong item shipped, manufacturing defect.
Exchange
Subject to stock availability, you can opt for size exchange instead of refund within the 14-day window, subject to return eligibility rules above.
Defective / Wrong Item
If you receive defective footwear or wrong product, contact us immediately within 48 hours of delivery with photos. We will arrange return / exchange at our cost.
Grievance
For disputes, contact Grievance Officer MANMOHAN at grievance@fashionfoot.shop.
Last Updated: 2025